Frequently asked questions

Yes. Every order within New Zealand ships free with NZ Post, North Island and South Island alike, and always with a tracking number. We prepare your order in 1–2 working days and it arrives in 10–20 working days.

To celebrate our opening, the whole range is marked down by up to 50% while launch stock lasts. On top of that, the more pieces you choose, the more you save: an extra 10% with 2 items, 15% with 3 and 20% with 4 or more. The extra discount is applied automatically in your cart, with no codes needed.

Every product has a size guide with measurements in centimetres. Compare it with something of yours that fits well. If you're between two sizes, email us your height and weight and we'll help you choose. And if it doesn't fit, you have 30 days to return it.

As soon as your order leaves our warehouse you'll get an email with your NZ Post tracking number. You can also check it any time on our Track my order page.

It's optional cover you can add in your cart. If your parcel is lost, stolen or damaged on its way to you, we'll replace it or refund you. You can remove it from your cart at any time before checkout.

You have 30 days from receiving your order to request a return. Fill in our withdrawal form or email us and we'll guide you through every step. Items must be unworn and in their original condition. Full details are in our refund policy.

Yes. Checkout is encrypted and handled by Shopify. You can pay by card, Apple Pay or Google Pay, and we never see or store your card details.

Email us at enzoferraro.shop@gmail.com with your order number. A real person will reply, usually within 24 hours. Customer care hours: Monday to Friday 9:00–22:00, Saturday and Sunday 10:00–20:00 (NZ time).